Last Updated: [June 24, 2025]
At skineticzone.com, we are committed to customer satisfaction and transparency. This Return & Refund Policy outlines when and how refunds may be issued for purchases made on our platform.
This policy applies exclusively to digital items (CS2 skins) purchased on www.skineticzone.com, owned and operated by Depoga Systems Limited (Company No: 16519709, 5 Brayford Square, London E1 0SG, United Kingdom).
If you have any questions, please contact us at support@skineticzone.com.
1. Digital Nature of Goods
All products sold on our Website are digital virtual items for the game Counter-Strike 2 (CS2), delivered via Steam Trade. By purchasing from us, you agree that:
- You are purchasing a non-physical digital asset
- The product is considered delivered once it has been sent to your provided Steam Trade URL and you have accepted it in Steam
2. Eligibility for Refund
You are eligible for a refund if:
- You did not receive your purchased item within 24 hours of completing payment
- You received the wrong item (i.e., a different skin or item than what you ordered)
- There was a technical error during delivery that resulted in a failed or invalid trade
In such cases, we will either:
- Attempt redelivery of the correct item, or
- Issue a full refund to your original payment method
3. Ineligible Refund Scenarios
Refunds will not be granted under the following conditions:
- You provided an incorrect or invalid Steam Trade URL and the item was successfully delivered to it
- You have already accepted the correct item in Steam
- You changed your mind after purchase
- You attempt to reverse the transaction through your payment provider without contacting us first
- Your Steam account has trade restrictions, inventory limits, or bot-blocks that prevent delivery
We are not responsible for delays or issues caused by Valve, Steam downtime, or account-level restrictions.
4. How to Request a Refund
To request a refund, please email support@skineticzone.com with the following information:
- Your order number
- Your Steam ID or Steam profile link
- Your Steam Trade URL
- A description of the issue and any relevant screenshots
Requests must be submitted within 48 hours of the original purchase. We aim to respond to refund inquiries within 1-2 business days.
5. Chargebacks and Fraud
Unauthorized chargebacks or payment disputes without first contacting us will result in:
- Account suspension
- Ban from future purchases
- Reporting the incident to the payment processor and Steam/Valve (if appropriate)
We reserve the right to take legal action in cases of fraudulent activity.
6. Exceptions and Discretion
We may, at our sole discretion, issue a refund for other reasons not listed above, especially in cases of:
- Duplicate transactions
- Critical technical failures on our platform
- Verified delivery failures despite correct user information
7. Refund Method and Timing
Approved refunds will be issued to the original payment method used at checkout (Visa, Mastercard, Apple Pay, or Google Pay). Refunds typically appear within 5–10 business days, depending on your bank or payment provider.
8. Contact
All refund and return inquiries should be directed to:
Depoga Systems Limited
5 Brayford Square, London E1 0SG, United Kingdom
Email: support@skineticzone.com